Changes to our Training Program Due to COVID-19

For the health and safety of everyone at the El Paso Regional Communications Center, the El Paso County 911 District has implemented the following measures for its training program:

  • Course registrations will be limited to no more than 20 persons per course (training room capacity is 60)

  • All persons will be screened prior to entry to the EPRCC; visitors shall use the main entrance only

  • All persons are required to bring and wear a mask outside of the designated training room while at the EPRCC; persons are strongly urged to wear a mask inside the training room

  • Visitors will not be allowed entry to the PSAP operations floor or the EOC

  • Training room seats will be pre-arranged, and moving the seats is not permitted

    • Persons may sit wherever there is a seat available

  • The training room will be cleaned and disinfected periodically, concentrating on frequently touched surfaces and objects

  • Hand sanitizers have been placed in public areas, and will be available in the training room to encourage hand hygiene

During training, per CDC recommendations, we ask persons please: 

  • Stay home if you are sick. To cancel, email training@elpaso911.org or as soon as you are able

    • The same applies to well persons who have a sick person at home, or have been in contact with someone that has tested positive with COVID-19

  • Maintain frequent and proper hand washing hygiene

  • Avoid handshaking, hugs, or any contact greetings

  • Use proper coughing and sneezing etiquette


For more information on how to protect yourself, please visit: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html.


-El Paso County 911 District | Training 

Upcoming Training
The Healthy Dispatcher's Delivering Great Customer Service…When Dealing with Impossible People
Wed, Jul 08
EPRCC - Auditorium
Jul 08, 8:00 AM – 5:00 PM
EPRCC - Auditorium, 6055 Threadgill Ave, El Paso, TX 79924, USA
Provide excellent customer service in difficult situations
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NENA's 911 Center Supervisor Program
Tue, Aug 11
EPRCC - Auditorium
Aug 11, 8:00 AM – Aug 13, 5:00 PM
EPRCC - Auditorium, 6055 Threadgill Ave, El Paso, TX 79924, USA
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APCO Institute's Communications Training Officer (CTO), 5th Edition Course
Tue, Sep 08
EPRCC - Auditorium
Sep 08, 8:00 AM – Sep 10, 5:00 PM
EPRCC - Auditorium, 6055 Threadgill Ave, El Paso, TX 79924, USA
Foster consistency in on-the-job training.
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APCO Institute's Communications Center Supervisor (CCS)
Tue, Sep 29
EPRCC - Auditorium
Sep 29, 8:00 AM – Oct 01, 5:00 PM
EPRCC - Auditorium, 6055 Threadgill Ave, El Paso, TX 79924, USA
Build your management and supervisory skills.
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Training is provided at no cost for Region 4 Telecommunicators in El Paso County and the surrounding areas, with priority seating for El Paso County 911 District agencies. Questions? training@elpaso911.org

©2019 by El Paso County 911 District