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District Services

Helping 911 help the El Paso community


In addition to providing the 911 phone system, the District maintains the following programs:

Facilities - The District’s facilities house the main 9-1-1 Public Safety Answering Point (PSAP),  the El Paso City-County Office of Emergency Management, the Emergency Operations Center, The Joint Operations Intel Center and the Fusion Center, The Border RAC,  and the City of El Paso’s 311 Call Center. We also assist in the provisioning of our partner PSAPs throughout the County.   


​Computer Aided Dispatch (CAD) -   the CAD, is used by most local law enforcement, fire, and medical response agencies to initiate calls for service and document activity. The CAD is the bridge between the call to 911 and the responder arriving to assist with a law enforcement, fire, or medical issue. El Paso County is unique in that virtually all local agencies participate in a single CAD, making our County one of the most inherently interoperable in the State. 


Mobile Public Safety Software – MPS, is available to local entities to use on their mobile computers in a secured vehicle. This software works with the CAD by sending the text of the call out to the responder and it also allows responders access various state and local databases for other information. 


I/Informer - An interface to law enforcement databases at both the state and local level. Law enforcement entities utilize the system to access information at their desktops, relieving their dispatch operations of a significant amount of radio traffic.


Emergency Notification Systems – the District provides a software notification system that can target any communications device. Use of these systems is managed by the Office of Emergency Management. The system is utilized by response agencies for making critical notifications to their members.  


​The District also has an agreement with IPAWS, FEMA’s Integrated Public Alert and Warning System, which allows the Office of Emergency management to make critical notifications to the public through the Emergency Alert System (EAS), Wireless Emergency Alerts (WEA), the National Oceanic and Atmospheric Administration (NOAA) Weather Radio, and other public alerting systems from a single interface.


Medical, Fire, and Police call-management software - which works with the CAD system and guides the call processing and pre-arrival instructions given by call takers and dispatchers as they assist with emergencies. The system and the required training are available to all local dispatch entities.  


Reporting Services – the District supplies reports, many of which are automated, based on CAD data to a number of entities about their response times, numbers and types of calls, trends, etc. The District also has interfaces into various local and state reporting systems serving our County.


Training - Call taker and dispatcher training on District-supplied systems and equipment, and continuing education training on topics and programs which support the professionalism of our public safety call  takers and dispatchers.


Technology assistance - to help local agencies improve response communications capabilities and interoperability.


​GIS services - the District works cooperatively with area entities to ensure map integration and accuracy, and to provide map layers for dispatch accuracy. Mapping is an essential to an accurate and timely response and a major component of NG911 

Public Education and materials - 911 presentations, materials and resources, event participation, and community outreach to educate our community about 911.

For the Community

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