Time & Location

August 12, 2026 | 08:00 AM – 17:00 PM MDT

El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924, USA

Location:  Auditorium

About The Event

Bullying & Negativity in the Communications Center

This course examines how bullying occurs and how to combat the issue. The eight-hour course explores the nature of the problem, its impact on people and organizations, corrective actions that can be taken, and steps to foster and maintain civility in the communications center. This course aims to help attendees develop the skills needed to effectively practice civil behavior, as well as demonstrate different ways organizations can systematically combat bullying and cultivate civility in the workplace.

Topics include:

• Behaviors associated with bullying
• Impact on individuals
• Impact on communications center operations
• Communications center management’s responsibility to act
• Civility and incivility in the workplace
• Overcoming incivility in the workplace and cultivating civility
• Conflict resolution
• Writing and implementing a civility policy

Registration with APCO is also required; your confirmation email will contain this information.  Registration closes on July 12, 2026 as per APCO requirements - this allows for the creation and delivery of training materials.