Time & Location

June 16, 2026 | 08:00 AM – 17:00 PM MDT

El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924, USA

Room: Auditorium Room

About The Event

Missing Children

The first two hours in a missing child case are critical. In true abductions, most children are killed within the first few hours. Emergency Communication Professionals (ECPs) must gather comprehensive information to assist responders and support rapid search efforts.

Students will learn to:

• Explain the roles of NCMEC, NCIC, and national standards in responding to missing children cases.
• Identify types of missing child incidents, key statistics, and findings from the Child Abduction Homicide Study.
• Apply procedures for processing missing child calls, including intake elements, NCIC entry, and responder notifications.
• Understand alerting processes (such as DPS Alerts) and review real-world recovery cases.
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Instructor

EPRCC welcomes back Tina Chaffin who began her 9-1-1 career in 1996 and has served as a dispatcher, call-taker, trainer, and conference presenter. She is a past president of the Texas 9-1-1 Trainers (TNT) group and founder of the National 9-1-1 Trainer Forum. Tina remains active in APCO committees and currently works in an Emergency Communications Center while providing training nationwide.

Certifications: ENP, RPL, Master Telecommunicator License, Advanced TCOLE Instructor, Texas DPS TCIC/TLETS Instructor, NCMEC Missing Children Instructor.