Thu, Mar 28|
EPRCC - Auditorium
The Healthy Dispatcher's Positive Interaction With Difficult People
Time & Location
Mar 28, 2019, 8:00 AM – 5:00 PM
EPRCC - Auditorium, 6055 Threadgill Ave, El Paso, TX 79924, USA
About The Event
This course provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers.
Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions.
More information about this course can be found here.
Registration: Slots are available for the first 40 Region 4 Telecommunicators on a first-come, first-serve basis, with priority seating for participating El Paso County 911 District agencies.
Questions? Email firstname.lastname@example.org.
Provided at no cost by The El Paso County 911 District for Telecommunicators in El Paso County and the surrounding areas.