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Thu, Mar 28


EPRCC - Auditorium

The Healthy Dispatcher's Positive Interaction With Difficult People

Registration is Closed
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Time & Location

Mar 28, 2019, 8:00 AM – 5:00 PM

EPRCC - Auditorium, 6055 Threadgill Ave, El Paso, TX 79924, USA

About The Event

This course provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers.

Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions.

More information about this course can be found here.

Registration: Slots are available for the first 40 Region 4 Telecommunicators on a first-come, first-serve basis, with priority seating for participating El Paso County 911 District agencies.

Questions? Email

Provided at no cost by The El Paso County 911 District for Telecommunicators in El Paso County and the surrounding areas.

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