The Healthy Dispatcher's Positive Interaction With Difficult People

This course provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers.

Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions.

More information about this course can be found here.

Registration: Slots are available for the first 40 Region 4 Telecommunicators on a first-come, first-serve basis, with priority seating for participating El Paso County 911 District agencies.

Questions? Email training@elpaso911.org.

Provided at no cost by The El Paso County 911 District for Telecommunicators in El Paso County and the surrounding areas.