NENA's Leadership in the 9-1-1 Center

It’s not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader. This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center.

By focusing on the interpersonal elements common to the 9-1-1 center and discussing different manners of leadership, attendees will learn how to move from a transactional style of leadership to a more productive transformational style that utilizes remediation, interest-based negotiations, and re-framing tools to ensure the focus remains on people. The class also explores the benefits of knowledge of self, staff, organization, and the world. With heightened self-awareness and some new and useful techniques, attendees will return to their jobs with an increased ability to lead their team and meet their personal and professional goals.

More information about this course can be found here.

Registration: Slots are available for the first 40 Region 4 Telecommunicators on a first-come, first-serve basis, with priority seating for participating El Paso County 911 District agencies.

Questions? Email training@elpaso911.org.

Provided at no cost by The El Paso County 911 District for Telecommunicators in El Paso County and the surrounding areas.