NENA: Preventing Telecommunicator Tunnel Vision

In this training, participants identify and discuss common problem areas that our telecommunicators experience in the performance of their duties. You'll learn tips and tools that help you identify and correct problems to ensure your team members succeed.

Whether it's in-the-moment issues like freezing up when CAD doesn’t work or when addresses do not validate, or systemic issues such as failure to follow protocols or errors resulting from inflexible QA questions, you'll get the training resources you need to get (and keep) your telecommunicators performing at their very best.

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.