Mon, Aug 12|
El Paso Regional Communications Center
NENA: Leadership in the 9-1-1 Center
This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center.
Time & Location
Aug 12, 2024, 8:00 AM – 5:00 PM MDT
El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924, USA
About The Event
It's not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader. By focusing on the interpersonal elements common to the 9-1-1 center and discussing different manners of leadership, attendees will learn how to move from a transactional style of leadership to a more productive transformational style that utilizes remediation, interest-based negotiations, and re-framing tools to ensure the focus remains on people.
The class also explores the benefits of knowledge of self, staff, organization, and the world. With heightened self-awareness and some new and useful techniques, attendees will return to their jobs with an increased ability to lead their team and meet their personal and professional goals.
TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.