Wed, Oct 19

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El Paso Regional Communications Center

Kim Turner: Trauma Exposure Management

This training considers the emotional aspect of being a 9-1-1 dispatcher and provides students with an understanding of traumatic stress definitions and common issues experienced by 9-1-1 professionals handling multiple traumatic calls.

Time & Location

Oct 19, 8:00 AM – 5:00 PM MDT

El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924, USA

About The Event

This 8-hour course considers the emotional aspect of being a 9-1-1 dispatcher and provides students with an understanding of traumatic stress definitions and common issues experienced by 9-1-1 professionals handling multiple traumatic calls. It is an especially useful course to have a better understanding of major critical incident exposure which unfortunately is becoming more frequent in our profession.

Under the instruction provided by a qualified instructor(s) each student will achieve the following learning outcomes:

  • Analyze the physical, cognitive, emotional, and behavioral reactions to trauma.
  • Identify specific reactions they have experienced after a traumatic incident.
  • Describe ways in which they have coped with these reactions in the aftermath.

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.