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Date and time is TBD


El Paso Regional Communications Center

Kim Turner: Crisis Communication Skills

Public Safety Calltakers and Dispatchers increasingly deal with callers in crisis and this course explores communication techniques specific to critical situations.

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Time & Location

Date and time is TBD

El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924, USA

About The Event

This course explores communication techniques in situations like active shooters, suicidal calls, terrorist events, or other major critical incidents where the caller is in crisis.

Under the instruction provided by a qualified instructor(s) the following learning objectives will be achieved:

  • Demonstrate their understanding of common call types that would constitute a caller in crisis.
  • Identify skills for engaging a caller in a crisis
  • Identifying the emotional impact of repetitive exposure to traumatic events
  • Identify resources regarding emotional health and resilience.

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.

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