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Tue, Mar 08


EPRCC - Auditorium

APCO Institute's Communications Training Officer (CTO), 6th Ed.

Foster consistency in on-the-job training. 3-Day Course

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Time & Location

Mar 08, 2022, 8:00 AM – Mar 10, 2022, 5:00 PM

EPRCC - Auditorium, 6055 Threadgill Ave, El Paso, TX 79924, USA

About The Event

APCO Institute’s new Communications Training Officer (CTO) 6th Ed. course provides comprehensive training on the roles and responsibilities of CTOs in running an agency’s training program. The course focuses on performance-based training and management and the need for standardized training with documentation.  This CTO 6th Ed. course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs — APCO ANS 3.101.3-2017 Minimum Training Standards for Public Safety Communications Training Officers.

Topics include:

  • The Communications Training Officer: Roles and Responsibilities in Performance Management and Training
  • CTO Program Building Blocks
  • Preparing, Motivating, and Communicating with Trainees
  • Training and the Adult Learner
  • Documentation in the CTO Program
  • Tracking and Evaluating Trainee Performance
  • Liability
  • The CTO and the Future of the Workplace

Course resources include templates for the Daily Observation Report (DOR), task list, trainee tracking form, and Standardized Evaluation Guidelines.

**Prerequisite: Students must have successfully completed a formal Basic Telecommunicator training program prior to attending the course. A letter on agency letterhead, signed and dated from a supervisor indicating the student has had at least 40 hours of formal Basic Telecommunicator training, or a copy of your MyTCOLE Personal Status Report are both  acceptable.

Registration: Slots are available for the first 20 Region 4 Telecommunicators on a first-come, first-serve basis, with priority seating for participating El Paso County 911 District agencies.

**Registration is not considered complete until the prerequisite documentation has been submitted.**

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.

Questions? Email

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