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Tue, Dec 17


EPRCC - Auditorium

APCO Institute's Communications Training Officer (CTO), 5th Edition Course

Foster consistency in on-the-job training.

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Time & Location

Dec 17, 2019, 8:00 AM – Dec 19, 2019, 5:00 PM

EPRCC - Auditorium, 6055 Threadgill Ave, El Paso, TX 79924, USA

About The Event

APCO Institute’s Communications Training Officer (CTO) Course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires.

This updated version of the course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs — APCO ANS 3.101.1-2013: Minimum Training Standards for Public Safety Communications Training Officers. More information about this course can be found here.

**Prerequisite: Students must have successfully completed a formal Basic Telecommunicator training program prior to attending the course. A letter on agency letterhead, signed and dated from a supervisor indicating the student has had at least 40 hours of formal Basic Telecommunicator training, or a print-out of your MyTCOLE Personal Status report are both acceptable. Send documentation to

Registration: Slots are available for the first 16 Region 4 Telecommunicators on a first-come, first-serve basis, with priority seating for participating El Paso County 911 District agencies.

TCOLE documentation will be available for outside course reporting. Questions? Email

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