APCO Institute's Communications Center Supervisor (CCS), 5th Ed. #58119

The APCO Institute Communications Center Supervisor course provides supervisory training designed specifically for Comm Center Supervisors and candidates moving into supervisory roles. Perhaps the greatest challenge in preparing supervisors is helping them develop a new point of view that relates the work in front of them to a wider perspective of how their work fits together with the work of everybody else in the agency to move the mission forward.

Students should have access to their agency’s policies and procedures as a resource to use in class.

Topics include:

• The Role of the Communications Center Supervisor
• The Evolution of the Supervisory Mindset
• Skills for Supervisory Success
• The Supervisor as Leader
• The Supervisor as Management
• Communicating as a Supervisor

Classroom instruction is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics but also learn how to work together in groups and cooperate to attain common goals.

Prerequisite(s): Must have completed a 40-hour formal basic telecommunicator training course and CTO program (or have a working knowledge of APCO ANS 3.103.2.2015 and APCO ANS 3.102.2-2017). If not APCO certified, personnel must provide a signed letter on agency letterhead stating the CTO pre-requisites have been met. A letter on agency letterhead, signed and dated from a supervisor indicating the student has had at least 40 hours of formal Basic Telecommunicator training. A copy of your TCOLE Personal Status Report showing both prerequisites have been met is also acceptable. Prerequisites will be submitted at the time of registration.

Registration: Slots are available for the first 16 Region 4 Telecommunicators on a first-come, first-serve basis, with priority seating for participating El Paso County 911 District agencies.

TCOLE documentation is available for outside course reporting; please consult with your agency administrator or designee.  Questions? Email training@elpaso911.org.