APCO: Communications Center Supervisor (CCS) 5th Edition #65692

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics, but also learn how to work together in groups and cooperate to attain common goals.

 Topics include

• The Telecommunications Supervisor Role
• Liability Issues for Supervisors
• Policies, Procedures and Directives
• Communication Skills
• Self-Assessment
• Employee Evaluation and Motivation

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.