Tue, Apr 16|
El Paso Regional Communications Center
APCO: Communications Center Supervisor (CCS) 5th Edition
The APCO Institute CCS course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. *See course prerequisites below*
Time & Location
Apr 16, 2024, 8:00 AM MDT – Apr 18, 2024, 5:00 PM MDT
El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924, USA
About The Event
The APCO Institute Communications Center Supervisor course is designed for prospective, new, or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics, but also learn how to work together in groups and cooperate to attain common goals.
- The Telecommunications Supervisor Role
- Liability Issues for Supervisors
- Policies, Procedures, and Directives
- Communication Skills
- Employee Evaluation and Motivation
Prerequisites: Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of APCO ANS 18.104.22.1685 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the prerequisites have been met.
TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.