Time & Location

November 5, 2024 | 0800-1700 MDT

El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924

Room: Auditorium

About The Event

9-1-1 center personnel face exposure to legal liability both inside and outside the workplace. While some of this is unavoidable due to the nature of the job, training, and illustration of potential pitfalls can serve to minimize potential risk. Drawn from real-world experiences, this course provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability. Attendees will hear about the concepts underlying legal terms like "liability,” "damages,” and "immunity.”

Lessons learned from court cases will be used to provide examples of procedural violations that formed the basis of lawsuits against PSAPs. Finally, the concept of privacy in the dispatch center will be evaluated from a constitutional perspective and in light of the many rules governing the confidentiality of medical information.

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.